Returns

Returns & Exchanges

Ordered the wrong item or not satisfied with the color?

No problem — simply fill out the return request form below.

Once submitted, we’ll provide detailed return instructions.

After we receive and inspect your item, your refund will be processed within 5 business days.

Return Conditions

• Returns must be reported within 14 days of delivery.

• Products must be unused, in original packaging, and in new condition.

• Include your order number inside the return.

• Return shipping costs are not covered or refundable.

• We do not provide return labels for customer-initiated returns or exchanges.

• Customized or personalized items are not eligible for return.

Important Notes

• You are responsible for ensuring the return reaches us.

  We strongly recommend using a trackable shipping service.

  If your return does not arrive, no refund or replacement can be issued.

• If your order included a discount or promotional offer, the refund may be adjusted accordingly if items are returned partially.

• If you received a damaged item, please email us at support@alcanize.com within 3 business days of delivery to report the issue.